Refund and Return Policy

Orders shipped incorrectly:

Orders shipped incorrectly may be returned for an exchange/refund within 15 days of delivery. Shipping charges for orders shipped incorrectly are refundable.

Orders shipped correctly:

Orders shipped correctly may be returned on a case by case basis.

- Returns are not typically accepted after 15 days of delivery
- Accepted returns have a 20% restocking fee
- Any original shipping charges are not refundable

Return authorization procedure:

- No returns will be accepted without prior authorization
- Returns will be approved or declined within 24 hours (excluding weekends)

Refund:

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days

If you haven’t received a refund yet, first check your bank account again

Then contact your credit card company, it may take some time before your refund is officially posted

Next contact your bank. There is often some processing time before a refund is posted

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@tristatefiling.com

Shipping approved returns:

To return your product, we will notify you of the address

You will be responsible for paying for your own shipping costs for returning your item

Depending on your location, the time it may take for your exchanged product to reach you may vary